Return Policy

Return Policy for WASH-Shop.com

At WASH-Shop.com, we are committed to providing our customers with high-quality water treatment, filtration, sanitation, and hygiene products. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.

1. Return Eligibility

You may return products within 14 days of delivery if you are not satisfied with their quality or if they arrive damaged. To be eligible for a return, the following conditions must be met:
 The product must be unused and in its original packaging.
 Any tags or labels should still be attached.
 You must have proof of purchase (order confirmation or receipt).

2. No-Questions-Asked Return Policy

We operate a no-questions-asked return policy. If you receive a product that does not meet your expectations, you may initiate a return simply by contacting our customer service.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Customer Support: Reach out to us via phone/WhatsApp at 08039559100 or email us at sales@wash-shop.com.
2. Provide Order Details: Include your order number and reason for the return.
3. Return the Product: Our delivery ambassador will arrange to collect the product from your specified address.

4. Refund Process

Once we receive and inspect the returned product, we will process your refund within 7 working days. The refund will be credited back to your original payment method. If you used a gift card or store credit, the refund will be applied accordingly.

5. Exclusions

Please note that certain products may not be eligible for return, including:

  •  Products that have been opened or used.
  • Items that are not in their original condition.

6. Shipping Costs

If the return is due to an error on our part (e.g., incorrect or damaged product), we will cover the return shipping costs. For all other returns, the customer is responsible for the shipping fees associated with returning the product.

7. Contact Information

For any questions or concerns regarding our return policy, please contact us at:

  •  Phone/WhatsApp: 08039559100
  • Email: sales@wash-shop.com

Thank you for choosing WASH-Shop.com! We appreciate your business and are here to ensure you are satisfied with your purchases.